Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Some custom canvas wall art are exempt from being returned.
- Personalized Photo
- Custom Logo, name or signature on any image.
- Custom Size Canvas Wall Art
- Any custom request on picture,canvas or package.
Return/Refunds
Here is detailed steps to make a return/refund request,
Step 1-Contact us at [email protected] or contact page, also please provide us order info. or shipping receiver(possibile some photos are required).You will be answered with in 24 hours
Step 2-After request get approved, we will send you return address based on your location(we worked with some local warehouse and we will provide nearest one).
Step 3-packed the canvas wall art you receive, and send back to return address. Kindly please provide tracking no. for return.
Step 4- Refund will be made within 24-48 hour after we get return parcel.
Step 5- You will get notify email after we make refund. If it do not reach your account, contact us timely and we will provide transaction proof which could help you check with paypal/bank
Exchanges
We only replace items if they are defective or damaged.
– For damged/quality, please provide photos to clearly show the damge/quality point and photos for outside packing too.
– For wrong size, please provide photos which canvas under a measurement if possible, which help us to identify.
– For color problem, please provide photos which take under clear light, which help us to check.
Need help?
Contact us at [email protected] or contact page for questions related to refunds and returns.